Customer Experience Specialist: Showroom & Service

Crain Buick GMC of Springdale; Fayetteville (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Crain Hyundai Fayetteville is seeking a Customer Experience Specialist to join their team in Fayetteville. You will be the face of the dealership in the showroom and in the service areas.

Responsibilities include greeting guests, answering calls, monitoring guest-facing areas, coordinating feedback and CSI surveys, and assisting with events and follow-up. The Crain Automotive Team is Arkansas' largest family owned and operated dealer group, offering competitive pay plans, full benefits, 401K and

Qualifications

• Previous experience in customer service.
• Excellent written and verbal communication.
• Ability to work in a fast-paced environment.
• Valid driver's license.
• Background check and clean record.

Responsibilities

• Greet guests and answer calls professionally.
• Monitor cleanliness of guest-facing areas.
• Coordinate customer feedback and CSI surveys.
• Assist in event setup and customer follow-up.
• Answer overflow inbound calls and make warm transfers.

Skills

Customer service experience

Communication skills

Fast-paced environment

Job description

Crain Hyundai Fayetteville is seeking a Customer Experience Specialist to join their team in Fayetteville. You will be the face of the dealership in the showroom and in the service areas.

Responsibilities include greeting guests, answering calls, monitoring guest-facing areas, coordinating feedback and CSI surveys, and assisting with events and follow-up. The Crain Automotive Team is Arkansas' largest family owned and operated dealer group, offering competitive pay plans, full benefits, 401K and