Customer Experience Manager - Auto Dealership

Crain Automotive Holdings, LLC; Fayetteville (AR); On-site; USD 50,000 - 70,000; Full time

Job summary

Crain Hyundai of Fayetteville is seeking a dedicated Customer Relations Manager to lead our customer service initiatives and strengthen loyalty. The role focuses on ensuring exceptional service, handling feedback, and fostering strong client relationships to enhance satisfaction and retention.

Key duties include coordinating with service and management teams, monitoring satisfaction metrics, training staff on best practices, and producing reports to drive improvements in customer experience at

Qualifications

• Experience in customer relations or related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and conflict resolution skills.
• Ability to work collaboratively with multiple departments.
• Detail-oriented with strong organizational skills.
• Proficient in Microsoft Office and CRM software.
• Automotive industry experience is a plus but not required.

Responsibilities

• Develop and maintain positive relationships with customers to ensure repeat business and referrals.
• Handle customer inquiries, concerns, and complaints promptly and professionally.
• Collaborate with service, and management teams to improve customer experience.
• Monitor customer satisfaction metrics and implement strategies to improve service quality.
• Train and support staff on customer service best practices and company policies.
• Manage customer communication channels including phone, email, and in-person interactions.
• Coordinate follow-up activities to ensure customer issues are resolved effectively.
• Prepare reports on customer feedback and suggest improvements to management.

Skills

Customer relations

Communication

Conflict resolution

Team collaboration

Organizational skills

Attention to detail

Tools

CRM software

Microsoft Office

Job description

Crain Hyundai of Fayetteville is seeking a dedicated Customer Relations Manager to lead our customer service initiatives and strengthen loyalty. The role focuses on ensuring exceptional service, handling feedback, and fostering strong client relationships to enhance satisfaction and retention.

Key duties include coordinating with service and management teams, monitoring satisfaction metrics, training staff on best practices, and producing reports to drive improvements in customer experience at