Customer Experience Specialists

Crain Buick GMC of Springdale; Fayetteville (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Crain Hyundai Fayetteville is seeking a Customer Experience Specialist to join their team in Fayetteville. You will be the face of the dealership in the showroom and in the service areas.

Responsibilities include greeting guests, answering calls, monitoring guest-facing areas, coordinating feedback and CSI surveys, and assisting with events and follow-up. The Crain Automotive Team is Arkansas' largest family owned and operated dealer group, offering competitive pay plans, full benefits, 401K and

Qualifications

• Previous experience in customer service.
• Excellent written and verbal communication.
• Ability to work in a fast-paced environment.
• Valid driver's license.
• Background check and clean record.

Responsibilities

• Greet guests and answer calls professionally.
• Monitor cleanliness of guest-facing areas.
• Coordinate customer feedback and CSI surveys.
• Assist in event setup and customer follow-up.
• Answer overflow inbound calls and make warm transfers.

Skills

Customer service experience

Communication skills

Fast-paced environment

Job description

Position:Customer Experience Specialists

Location: Crain Hyundai of Fayetteville

1919 W Foxglove Dr

Job Id:1090

# of Openings:1

Crain Hyundai of Fayetteville

1919 W Foxglove Dr, 72704

Customer Experience Specialist

Crain Hyundai Fayetteville is needing a Customer Experience Specialist to join their team! The new team member will serve as the face of the dealership both in the showroom and in the service areas.

Responsibilities:

• Greet guests and answer calls professionally
• Monitor cleanliness of all guest-facing areas
• Coordinate customer feedback and CSI surveys
• Assist in event setup and customer follow-up
• Answer overflow inbound phone calls and make warm transfers

Qualifications:

• Previous experience in customer service
• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment
• Clean background and valid driver's license
• Percentage-matched 401k plans
• Opportunities of promotion within group

The Crain Automotive Team is Arkansas' largest family owned and operated dealer group. We provide Arkansas with the best shopping experience for new & used vehicles and provide certified auto repair, service and maintenance for all makes and models, as well as collision centers for body repairs. We have locations across Northwestern and Central Arkansas and are constantly growing. We do this by hiring the best and offering the most competitive pay plans, full benefits, 401K and life insurance. So, if you are passionate about providing great customer service and this sounds like the place for you, we would love to h