Customer Experience & Quick‑Service Associate

Royal Farms; Laurel (MD); On-site; USD 21,000 - 26,000; Full time

Job summary

Royal Farms in Laurel, MD seeks a Customer Service Associate to support the store leadership team by performing food service, POS, and general upkeep with a focus on safety and customer care.

You will greet customers, answer questions, operate the register, handle payments and fuel transactions, follow ID checks for restricted items, restock shelves, and keep the store clean and safe. Weekend shifts and flexible availability are required.

Qualifications

• Must be at least 16 years old.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Able to multitask in a fast-paced environment.
• Learn and follow Royal Farms safety processes and procedures.
• Preferred: prior food service or customer service experience.

Responsibilities

• Deliver outstanding customer service by greeting customers, maintaining high service standards, anticipating needs, and sharing product knowledge.
• Respond to customer inquiries about merchandise and assist with product selection.
• Operate the register, process payments, activate fuel and gift cards, and balance the drawer at shift end.
• Comply with all ID verification laws for age-restricted products (alcohol/tobacco).
• Assist customers with purchases requiring staff help (tobacco, lottery, items behind counter).
• Handle fuel transactions and monitor fuel court activity.
• Prepare made-to-order food and beverages with accuracy and speed, following recipes.
• Restock products and check expiration dates; discard expired items as needed.
• Maintain cleanliness and safety; report unsafe conditions to leadership.
• Follow SOPs and safety procedures; uphold brand standards and operational excellence.

Skills

Strong communication

Customer service

Teamwork

Multitasking

Safety procedures

Job description

Royal Farms in Laurel, MD seeks a Customer Service Associate to support the store leadership team by performing food service, POS, and general upkeep with a focus on safety and customer care.

You will greet customers, answer questions, operate the register, handle payments and fuel transactions, follow ID checks for restricted items, restock shelves, and keep the store clean and safe. Weekend shifts and flexible availability are required.