Customer Experience & Quality Claims Specialist

Protein Management Group; Oklahoma City (OK); On-site; USD 52,000 - 68,000; Full time

Job summary

Protein Management Group seeks a QA - Quality Control professional in Oklahoma City to handle customer complaints, document incidents, and coordinate with corporate QA and supplier teams. You will ensure proper information flow and timely investigations across internal stakeholders.

The role requires experience in handling consumer complaints, strong MS Office skills, and the ability to manage multiple priorities with empathy and precision.

Qualifications

• Experience handling corporate and end-user complaints.
• Strong MS Office and data analysis skills.
• Ability to work with diverse personalities in difficult situations.

Responsibilities

• Receives, documents, and responds to product incident concerns for all U.S. customer accounts.
• Serves as primary communication resource with customer representatives and internal stakeholders.
• Facilitates retrieval of objects for QA examination and ensures proper documentation.

Skills

Complaint handling

Customer communication

Data analysis

MS Office

Stakeholder collaboration

Education

High School Diploma

Associate's Degree preferred

Tools

Databases

Business analytics tools

Microsoft Excel

Job description

Protein Management Group seeks a QA - Quality Control professional in Oklahoma City to handle customer complaints, document incidents, and coordinate with corporate QA and supplier teams. You will ensure proper information flow and timely investigations across internal stakeholders.

The role requires experience in handling consumer complaints, strong MS Office skills, and the ability to manage multiple priorities with empathy and precision.