QA Specialist: Complaints & Investigations (GMO Program)

New Generation Wellness; Stratton Meadows (CO); Sur place; USD 31 000 - 37 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental plans

Vision insurance

Long-term disability

Life insurance

401(k) with company match

Free supplement orders

10+ holidays

Résumé du poste

New Generation Wellness is seeking a Quality Assurance Specialist to receive, log, and investigate customer complaints and adverse events, and to respond to customers professionally across email, phone, and portals. The role also manages the GMO program and is the primary contact for all GMO program audits.

You will maintain the complaint log, track quality metrics, and report results to upper management. On-site in Colorado Springs, the schedule is Monday–Friday, with competitive health plans,

Qualifications

• Minimum 2 years of quality assurance experience required.
• Familiar with GMPs, preferably 21 CFR part 111.
• Knowledge of Good Documentation Practices.
• Experience with investigative tools (5 Whys, fishbone, etc.).
• Strong time management and ability to meet deadlines.
• Proficient with Microsoft Word and Excel.
• Ability to read and interpret SOPs, GMPs, and government regulations.
• Experience in manufacturing QA is preferred.

Responsabilités

• Receive, log, and investigate customer complaints and adverse events.
• Respond to customers via email, phone, and portals.
• Maintain the complaint log and track quality metrics; report to upper management.
• Field customer questions about products with professionalism.
• Maintain the GMO program and related documentation; primary contact for audits.
• Assist with RMA inspections and tracking.
• Perform other duties as assigned.

Connaissances

Quality assurance

GMPs knowledge

5 Whys / Fishbone

Documentation practices

Time management

Read SOPs / GMPs

Investigation documentation

Manufacturing QA experience

Formation

Associate’s degree in a scientific discipline

Outils

MS Word

MS Excel

Description du poste

New Generation Wellness is seeking a Quality Assurance Specialist to receive, log, and investigate customer complaints and adverse events, and to respond to customers professionally across email, phone, and portals. The role also manages the GMO program and is the primary contact for all GMO program audits.

You will maintain the complaint log, track quality metrics, and report results to upper management. On-site in Colorado Springs, the schedule is Monday–Friday, with competitive health plans,