Customer Incident & Quality Claims Specialist

Protein Management Group Inc; Oklahoma City (OK); On-site; USD 90,000 - 120,000; Full time

Job summary

Protein Management Group Inc. in the United States seeks a Director-level professional to manage product incident responses for major customers, including McDonald's.

You will document investigations, negotiate credits, and communicate findings to consumers and internal teams. You will lead cross-functional collaboration with Corporate QA, Supplier Quality Support, and plant personnel, ensuring timely investigations and accurate reporting.

Qualifications

• Must be able to handle corporate and end-user (consumer) complaints with a professional demeanor.
• Experience with databases and business analytics tools; strong Microsoft platform skills.
• Demonstrated emotional intelligence, interpersonal skills, and time management are required.

Responsibilities

• Receive, document, and respond to product incident concerns for U.S. customer accounts (e.g., McDonald's).
• Negotiate credits or denials based on investigations and communicate with third-party consumers to resolve issues.
• Serve as the primary liaison with customer representatives, including distribution centers and plant personnel; ensure timely investigations and proper documentation.
• Monitor complaint trends and escalate to Lopez Dorada personnel; support strategic initiatives and mentoring of staff.

Skills

Emotional intelligence

Interpersonal skills

Time management

Effective communication

Education

High School Diploma

Associate's Degree or higher preferred

Tools

Microsoft Office

Databases

Business analytics tools

Job description

Protein Management Group Inc. in the United States seeks a Director-level professional to manage product incident responses for major customers, including McDonald's.

You will document investigations, negotiate credits, and communicate findings to consumers and internal teams. You will lead cross-functional collaboration with Corporate QA, Supplier Quality Support, and plant personnel, ensuring timely investigations and accurate reporting.