Remote Compliance & Quality Assurance Coordinator

FMS INC.; Tulsa (OK); Presencial; USD 21.000 - 25.000; Jornada completa

Descripción de la vacante

FMS INC. in Tulsa, OK is seeking a Compliance & Quality Assurance Coordinator to support compliance monitoring, documentation review, and QA initiatives. The role involves tracking action items, maintaining records, audits preparation, and ensuring regulatory alignment.

Ideal candidates have 1–3 years in compliance or QA, strong organizational skills, and proficiency with MS Office and SharePoint. The position offers hourly pay in the stated range and on-site with WFH flexibility.

Formación

• High school diploma or GED required.
• 1–3 years of experience in compliance, quality assurance, auditing, operations support, or related field preferred.
• Experience in financial services, collections, call center operations, or regulated industries preferred.

Responsabilidades

• Maintain compliance monitoring checklists and tracking logs.
• Perform routine reviews of compliance-related documentation and records.
• Track regulatory, client, and internal compliance requirements to completion.
• Assist with preparation and collection of documentation for regulatory examinations, audits, and client reviews.
• Assist in the completion of corrective action items and follow up with responsible departments.
• Review policies, procedures, and training materials for consistency and required updates.
• Maintain compliance evidence repositories and document retention requirements.
• Assist with complaint tracking and reporting
• Conduct quality assurance reviews utilizing established QA scorecards and standards.
• Review recorded calls and account activity for adherence to regulatory and client requirements.
• Document findings, observations, and opportunities for improvement.
• Assist with calibration sessions and quality assurance reporting.
• Track quality assurance trends and recurring deficiencies.
• Support implementation and monitoring of corrective actions resulting from QA reviews.
• Act as the liaison between QA and Compliance
• Maintain QA records and reporting metrics.
• Prepare reports, spreadsheets, dashboards, and management summaries.
• Monitor departmental task lists and completion status.
• Coordinate meetings related to compliance and quality initiatives.
• Maintain organized electronic records and supporting documentation.
• Assist with special projects and departmental initiatives as assigned.

Conocimientos

Organizational skills

Time management

Communication skills

Attention to detail

MS Office proficiency

Independent work

Confidentiality

Educación

High school diploma or GED

Herramientas

SharePoint

Excel

Word

Outlook

Descripción del empleo

FMS INC. in Tulsa, OK is seeking a Compliance & Quality Assurance Coordinator to support compliance monitoring, documentation review, and QA initiatives. The role involves tracking action items, maintaining records, audits preparation, and ensuring regulatory alignment.

Ideal candidates have 1–3 years in compliance or QA, strong organizational skills, and proficiency with MS Office and SharePoint. The position offers hourly pay in the stated range and on-site with WFH flexibility.