Customer Experience & Projects Coordinator

Alphagraphicsfranchise; Round Rock, Northern (TX, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

AlphaGraphics of Round Rock is seeking an Administrative Assistant & Customer Service Coordinator to join our team. This role blends customer service, administrative support, and project coordination, acting as a primary contact for customers while keeping internal operations running smoothly.

You will manage customer interactions, coordinate projects, support leadership, and help implement processes that keep the business efficient.

Qualifications

• Excellent verbal and written communication to interact with clients and teammates.
• Excellent organizational skills to manage multiple projects simultaneously.
• Ability to learn new software and systems quickly.
• Basic math for business transactions and quotes.
• Proactive, self-motivated, and able to work in a fast-paced environment.

Responsibilities

• Serve as a primary point of contact for walk-in, phone, email, and online customers.
• Build rapport with customers through professional, friendly, and solution-oriented communication.
• Accurately identify and document customer needs.
• Discuss client projects, answer questions, and involve other team members.
• Provide options, pricing, and turnaround times.
• Create estimates, enter orders, process payments.
• Follow up on estimates and help close sales.
• Notify customers when orders are complete and follow up.

Education

High school diploma or equivalent

Tools

MS Office

CRM software

Email platforms

Job description

AlphaGraphics of Round Rock is seeking an Administrative Assistant & Customer Service Coordinator to join our team. This role blends customer service, administrative support, and project coordination, acting as a primary contact for customers while keeping internal operations running smoothly.

You will manage customer interactions, coordinate projects, support leadership, and help implement processes that keep the business efficient.