PrintSign Customer ServiceAdministrative Assistant FullPart Time

AlphaGraphics - US810; Round Rock (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

AlphaGraphics of Round Rock is seeking an Administrative Assistant & Customer Service Coordinator to serve as the front line for customer interactions and a central support to internal operations. You will manage customer inquiries, coordinate projects, support leadership, and help implement efficient processes to keep the business running smoothly.

The role emphasizes learning multiple aspects of the business, keeping teams on track, taking initiative, and elevating issues to leadership when

Qualifications

• Clear written and verbal communication with clients and team.
• Strong organizational skills with ability to manage multiple tasks.
• Ability to learn business processes and follow procedures.
• Proactive problem-solving and initiative in fast-paced environment.

Responsibilities

• Act as primary point of contact for walk-in, phone, email and online customers.
• Build rapport with customers through professional, friendly, and solution-oriented communication.
• Document customer needs accurately and identify next steps with the team.
• Discuss client projects, answer questions, and involve other team members as needed.
• Provide options, pricing, turnaround times, and process payments and orders.
• Create estimates, enter orders, and process payments; follow up on estimates to close sales.

Skills

Communication

Organization

Project coordination

Customer service

Detail oriented

Tech savvy

Tools

Microsoft Office

CRM software

Job description

AlphaGraphics of Round Rock

This role combines customer service, administrative support, and project coordination. The Administrative Assistant & Customer Service Coordinator is a key organizational role — someone who keeps projects moving, people informed, and processes followed, while also serving as a primary point of contact for our customers.

If you communicate clearly and confidently, enjoy juggling multiple priorities, and are known as the person who “knows how things work,” AlphaGraphics of Round Rock could be a great fit for you.

Position Overview

This position serves as both the front line of customer communication and a central support role for internal operations. You will manage customer interactions, coordinate projects, support leadership, and help implement and maintain processes that keep the business running smoothly.

You’ll thrive in this role if you enjoy learning many aspects of a business, keeping others on track, and taking initiative — while also knowing when to ask questions or elevate issues to leadership.

Key Responsibilities

Customer Service & Sales Support

• Serve as a primary point of contact for walk-in, phone, email, and online customers.
• Build rapport with customers through professional, friendly, and solution-oriented communication.
• Accurately identify and document customer needs.
• Discuss client projects, answer questions, and know when to involve other team members.
• Provide options, value-added services, pricing, and turnaround times.
• Create estimates, enter orders, complete transactions, and process payments.
• Follow up on estimates and help close sales by asking for the order.
• Notify customers when orders are complete and handle follow-up communication.

Project Coordination & Administrative Support

• Project manage client orders by coordinating with internal team members, vendors, and clients to ensure deadlines are met.
• Track multiple projects at once, helping keep others on task and aware of next steps.
• Document conversations, procedures, and project details clearly and accurately.
• Maintain organized files, records, and customer databases.
• Assist leadership with administrative tasks, scheduling, follow-ups, and internal coordination.
• Maintain lobby and bindery area cleanliness, organization, and preparedness.

Process, Training & Continuous Improvement

• Learn AlphaGraphics’ products, services, capabilities, pricing, and workflows in depth.
• Help implement new processes and procedures.
• Assist in training team members on updated processes, tools, and expectations.
• Help ensure processes are followed consistently and identify gaps or opportunities for improvement.
• Serve as a “go-to” resource for questions related to procedures, systems, and day-to-day operations.

Learning & Cross-Functional Support

• Develop a working understanding of design and production processes (hands-on operation of some equipment may be required at times).
• Communicate design and production concepts clearly to customers and team members.
• Stay curious and continuously build knowledge across multiple areas of the business.
• Support other departments as needed to keep operations flowing smoothly.

Desired Experience & Skills

• Strong verbal and written communication skills:
  • Comfortable speaking with clients in person and on the phone
  • Able to write clear, concise emails, messages, and internal documentation
• Strong organizational skills:
  • The ability to manage multiple projects simultaneously
  • High attention to detail and ability to follow and help enforce processes and procedures
• Strong computer skills with the ability to quickly learn new software and systems
• Ability to perform basic business math accurately
• Problem-solving mindset with the ability to present solutions tailored to each situation
• Self-starter who takes initiative, asks questions, and seeks clarity when needed
• Comfortable working in a fast-paced environment with changing priorities

Ideal Experience, Interests, & Qualifications

• Success and growth in one or more of the following roles:
  • Customer Service Representative, Inside Sales, or Account Manager
  • Administrative Assistant
  • Project Management
• Familiarity, Interest or Passion in:
  • The print, and/or sign industries - including methods and terminology
  • Design, art, and/or advertising/marketing
  • Project Management and/or Administrative Services

What We’re Looking For

• Professional in appearance, attitude, and actions
• Genuinely enjoys helping customers and supporting teammates
• Approachable, empathetic, and able to build trust quickly
• Organized, dependable, and proactive
• Comfortable being “in the middle” — coordinating people, projects, and information
• Curious and eager to learn many aspects of the business
• Resilient and calm under pressure
• Invested in personal growth and the success of the company

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.