Customer Success & Projects Coordinator

AlphaGraphics - US810; Round Rock (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

AlphaGraphics of Round Rock is seeking an Administrative Assistant & Customer Service Coordinator to serve as the front line for customer interactions and a central support to internal operations. You will manage customer inquiries, coordinate projects, support leadership, and help implement efficient processes to keep the business running smoothly.

The role emphasizes learning multiple aspects of the business, keeping teams on track, taking initiative, and elevating issues to leadership when

Qualifications

• Clear written and verbal communication with clients and team.
• Strong organizational skills with ability to manage multiple tasks.
• Ability to learn business processes and follow procedures.
• Proactive problem-solving and initiative in fast-paced environment.

Responsibilities

• Act as primary point of contact for walk-in, phone, email and online customers.
• Build rapport with customers through professional, friendly, and solution-oriented communication.
• Document customer needs accurately and identify next steps with the team.
• Discuss client projects, answer questions, and involve other team members as needed.
• Provide options, pricing, turnaround times, and process payments and orders.
• Create estimates, enter orders, and process payments; follow up on estimates to close sales.

Skills

Communication

Organization

Project coordination

Customer service

Detail oriented

Tech savvy

Tools

Microsoft Office

CRM software

Job description

AlphaGraphics of Round Rock is seeking an Administrative Assistant & Customer Service Coordinator to serve as the front line for customer interactions and a central support to internal operations. You will manage customer inquiries, coordinate projects, support leadership, and help implement efficient processes to keep the business running smoothly.

The role emphasizes learning multiple aspects of the business, keeping teams on track, taking initiative, and elevating issues to leadership when