Customer Service & Project Coordinator

AlphaGraphics - US810; Round Rock (TX); On-site; USD 35,000 - 48,000; Full time

Job summary

AlphaGraphics of Round Rock is seeking an Administrative Assistant & Customer Service Coordinator who blends customer service, administrative support, and project coordination to keep work moving and customers informed.

You will be the primary contact for customers, manage orders, coordinate with internal teams, track progress, and help implement improved processes that keep operations smooth.

Qualifications

• Excellent verbal and written communication with clients and internal teams.
• Strong organizational skills with ability to manage multiple projects.
• Proficient in computer software and quick to learn new systems.
• Ability to perform basic business math accurately.
• Problem-solving mindset with solution-focused approach.
• Self-starter who takes initiative and asks questions when needed.
• Ability to thrive in a fast-paced environment with shifting priorities.

Responsibilities

• Serve as primary point of contact for walk-in, phone, email, and online customers.
• Build rapport with customers through professional, friendly communication.
• Identify customer needs and document them accurately.
• Discuss client projects, answer questions, and involve team members as needed.
• Provide options, pricing, turnaround times, and process payments.
• Create estimates, enter orders, complete transactions, and follow up.
• Support project coordination with internal teams and clients to meet deadlines.
• Maintain organized files and customer databases.

Skills

Verbal communication

Written communication

Organizational skills

Project management

Attention to detail

Computer skills

Basic math

Problem solving

Self-starter

Adaptability

Job description

AlphaGraphics of Round Rock is seeking an Administrative Assistant & Customer Service Coordinator who blends customer service, administrative support, and project coordination to keep work moving and customers informed.

You will be the primary contact for customers, manage orders, coordinate with internal teams, track progress, and help implement improved processes that keep operations smooth.