Customer Experience & Product Specialist

Apple; Birmingham (AL); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Stock purchase plan

Stock awards and RSUs

Discount on Apple products

Educational reimbursement

Job summary

Apple is seeking a Specialist in Birmingham, AL to build brand loyalty by delivering an exceptional customer service experience. You will ask questions to learn about needs, customize recommendations, and educate customers on how to buy Apple products and services.

You will stay current on Apple products, services, and purchase options, and collaborate with teammates to support ownership opportunities while maintaining accuracy and following guidance.

Qualifications

• Availability to work a schedule including nights, weekends and public holidays.
• Knowledge of Apple products and services.
• Ability to personalize solutions and communicate them effectively.
• Ability to work in a fast-paced environment and handle multiple customers.
• Willingness to learn and share knowledge with teammates.
• Handle sensitive information with discretion.

Responsibilities

• Deliver excellent customer service by understanding needs and presenting products.
• Identify ownership opportunities and educate customers on purchase options.
• Stay up to date on Apple products, services, and sales processes.
• Support store peers by sharing knowledge and assisting ownership opportunities.
• Maintain accuracy and follow guidance; perform other duties as needed.
• Foster an inclusive environment and embody Apple’s values daily.

Skills

Customer service

Product knowledge

Communication

Teamwork

Curiosity

Job description

Apple is seeking a Specialist in Birmingham, AL to build brand loyalty by delivering an exceptional customer service experience. You will ask questions to learn about needs, customize recommendations, and educate customers on how to buy Apple products and services.

You will stay current on Apple products, services, and purchase options, and collaborate with teammates to support ownership opportunities while maintaining accuracy and following guidance.