Customer Experience & Process Improvement Advisor - Hybrid

1st Central; United States; Hybrid; USD 36,000 - 54,000; Full time

Job summary

1st Central is seeking a customer service professional to support customers by phone, email and webchat while owning, improving and shaping the customer journey.

You will review procedures, deliver continuous improvement, meet service standards and contribute to onboarding new products and services. The role offers training in-office for the first 6 months, then hybrid work with 3 days at home.

Qualifications

• Experience in customer service is required.
• Excellent written and verbal communication skills.
• Ability to analyze data and derive improvements.
• Proficiency with Excel and Word for reporting.

Responsibilities

• Deliver customer service activities and contribute to improvement initiatives.
• Represent customer feedback and meet service standards.
• Manage your caseload and deliver against KPIs.
• Support onboarding of new products and services.
• Assist in testing and implementing system/process changes.
• Comply with policies and regulations at all times.

Skills

Excellent communication

Time management

Problem solving

Data analysis

MS Excel & Word

Tools

Microsoft Excel

Microsoft Word

Job description

1st Central is seeking a customer service professional to support customers by phone, email and webchat while owning, improving and shaping the customer journey.

You will review procedures, deliver continuous improvement, meet service standards and contribute to onboarding new products and services. The role offers training in-office for the first 6 months, then hybrid work with 3 days at home.