Customer Success Advisor — Hybrid, Impact-Driven

NAVEX Global, Inc.; Charlotte, Northern (NC, KY); Hybrid; USD 48,000 - 52,000; Full time

Benefits offered by this job

Meaningful purpose

High-performance culture

Candid culture

Growth opportunities

Competitive compensation

Job summary

NAVEX Global, Inc. is seeking a Customer Support Specialist to provide frontline support for Customer Administrators on our risk and compliance platform. You will diagnose issues, configure systems, and guide customers through solutions with a focus on rapid, high-quality service.

The role emphasizes listening, problem-solving, and collaboration with cross-functional teams. A hybrid work arrangement supports growth, learning, and hands-on experience with cutting-edge tools and processes.

Qualifications

• 2+ years of experience in customer service and software support.
• Proficiency with Windows OS and Microsoft Office.
• Experience updating and managing CRM; Salesforce preferred.
• Able to train and adapt facilitation style for audiences.
• Ability to learn quickly and define customer/system needs.

Responsibilities

• Serve as a trusted advisor by understanding customer goals and outcomes.
• Lead complex customer issues through diagnosis, resolution, and follow-up.
• Adapt communication styles to engage technical and business stakeholders.
• Independently manage escalated customer situations and expectations.
• Prioritize work based on customer impact, risk, and business needs.
• Identify root causes and opportunities for improvement.
• Collaborate across teams to resolve issues and improve experiences.
• Create and enhance knowledge resources, processes and best practices.
• Recommend scalable solutions that improve operational efficiency and outcomes.
• Share expertise and mentor peers to strengthen team capabilities.

Skills

Customer service

Software support

CRM (Salesforce)

Training ability

Team collaboration

Attention to detail

AI readiness

Tools

Windows OS

Microsoft Office

Salesforce

Job description

NAVEX Global, Inc. is seeking a Customer Support Specialist to provide frontline support for Customer Administrators on our risk and compliance platform. You will diagnose issues, configure systems, and guide customers through solutions with a focus on rapid, high-quality service.

The role emphasizes listening, problem-solving, and collaboration with cross-functional teams. A hybrid work arrangement supports growth, learning, and hands-on experience with cutting-edge tools and processes.