Customer Experience Pro: Tech Support & Solutions

EchoStar; Tulsa (OK); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental insurance

Vision insurance

Life Insurance

HSA

401(K) with company match

Employee Stock Purchasing Program

Tuition Reimbursement

DISH TV benefit

Boost Mobile plans

Job summary

EchoStar seeks a Customer Experience Agent in Tulsa to handle tech support and customer service calls, helping customers resolve issues and enjoy DISH services. You will promote products while delivering high-quality support in a fast-paced environment.

The role is on-site with full-time hours, requiring reliability and strong communication skills. Training is provided, with opportunities for growth and performance-based incentives.

Qualifications

• Six months of related customer service and troubleshooting experience and/or training.
• Ability to work full-time on-site.
• Flexible to work shifts that might include evenings, weekends, or holidays.
• Smartphone or device with active data network connection.

Responsibilities

• Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift.
• Engage with a diverse consumer base to provide solutions for customer needs and technical issues.
• Promoting additional products and services.

Skills

Customer Service

Dependability

Resilience

Problem Solving

Continuous Development

Multitasking

Integrity

Education

High school diploma or GED

Job description

EchoStar seeks a Customer Experience Agent in Tulsa to handle tech support and customer service calls, helping customers resolve issues and enjoy DISH services. You will promote products while delivering high-quality support in a fast-paced environment.

The role is on-site with full-time hours, requiring reliability and strong communication skills. Training is provided, with opportunities for growth and performance-based incentives.