Customer Experience Pro — NYC Call Center

Fast Retailing Co., Ltd.; United States; A distancia; USD 23.000 - 32.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

401K Savings Plan

Commuter benefits

Employee discounts (GU/UNIQLO)

Descripción de la vacante

GU Customer Service Associate in NYC is a part‑time, on‑site role responsible for direct customer engagement via phone and email. You’ll resolve product and policy inquiries, handle complaints, and guide customers through orders and ecommerce troubleshooting.

Ideal candidates have 1–3 years in customer service, strong communication, and proficiency with Salesforce and Excel. Experience in retail or ecommerce is preferred; a high school diploma is required.

Formación

• 1-3 years of customer service experience, call center environment preferred.
• High school diploma required.
• Retail or ecommerce experience preferred.
• Excellent interpersonal skills with the ability to build and foster strong cross‑functional relationships, internally and externally.
• Strong verbal and written communication skills with mathematical aptitude to accurately process refunds and customer transactions.
• Experience with case management systems; familiarity with Salesforce required, and Amazon Connect experience is a plus.
• Proficiency in Microsoft Office applications, with advanced Microsoft Excel skills strongly preferred.
• Strong computer literacy with the ability to quickly learn new technologies and efficiently navigate multiple software systems, applications, and platforms simultaneously.
• Pleasant telephone manners and calm disposition.
• Analytical, problem solving, and probing mindset to identify root cause and improvement opportunities.
• Minimum typing of 35-40WPM
• Ability to adapt to changing demands of the work environment
• Positive attitude and open to constructive criticism and continuous improvement in performance job functions
• Excellent listening, written and oral communication skills
• Regular, dependable attendance and punctuality at our NYC based call center location

Responsabilidades

• Interact with customers over voice and written channels (via phone and email)
• Respond to queries related to products, services, processes and policies timely
• Handle and resolve complaints, store service, and ecommerce feedback in accord with established policies and procedures
• Respond to escalated issues in a courteous and professional manner consistent with our customer service philosophy.
• Assist customers with placing orders and navigating our ecommerce site, troubleshoot online and checkout issues and report technical concerns to respective internal departments for resolution
• Liaise with distribution centers to research disruption to order fulfillment or return process and retail stores to resolve customer concerns related to store experience
• Any additional duties that are necessary due to the evolving needs of the business assigned by direct supervisor

Conocimientos

Customer service

Verbal communication

Written communication

Analytical thinking

Typing (35-40 WPM)

Cross-functional collaboration

Attendance & punctuality

Educación

High school diploma

Herramientas

Salesforce

Amazon Connect

Microsoft Excel

Descripción del empleo

GU Customer Service Associate in NYC is a part‑time, on‑site role responsible for direct customer engagement via phone and email. You’ll resolve product and policy inquiries, handle complaints, and guide customers through orders and ecommerce troubleshooting.

Ideal candidates have 1–3 years in customer service, strong communication, and proficiency with Salesforce and Excel. Experience in retail or ecommerce is preferred; a high school diploma is required.