Part-Time NYC Call Center Customer Service Associate

G.U.; New York (NY); Vor Ort; USD 25.000 - 39.000; Teilzeit

Benefits dieser Stelle

401K Savings Plan (with employer match

Plum benefits

Commuter benefits

Gym discounts

Employee discount (GU & Uniqlo)

Zusammenfassung

GU is seeking a part-time Customer Service Associate for its New York City call center. You will interact with customers via phone and email, resolve inquiries, and escalate issues while upholding GU service standards.

The role emphasizes teamwork across functions and a friendly, professional customer experience. The position requires 1–3 years in customer service, a high school diploma, and strong communication skills.

Qualifikationen

• 1-3 years of customer service experience, call center environment preferred.
• High school diploma required
• Retail or e-commerce experience preferred
• Strong verbal and written communication skills with mathematical aptitude to accurately process refunds and customer transactions.

Aufgaben

• Interact with customers over voice and written channels (via phone and email)
• Respond to queries related to products, services, processes and policies timely
• Handle and resolve complaints, store service, and e-commerce feedback in accord with established policies and procedures
• Respond to escalated issues in a courteous and professional manner consistent with our customer service philosophy.
• Assist customers with placing orders and navigating our e-commerce site, troubleshoot online and checkout issues and report technical concerns to respective internal departments for resolution
• Liaise with distribution centers to research disruption to order fulfillment or return process and retail stores to resolve customer concerns related to store experience
• Any additional duties that are necessary due to the evolving needs of the business assigned by direct supervisor

Kenntnisse

Interpersonal skills

Verbal communication

Written communication

Excel

Salesforce

Amazon Connect

Microsoft Office

Typing speed 35-40 WPM

Problem solving

Attendance & punctuality

Ausbildung

High school diploma

Jobbeschreibung

GU is seeking a part-time Customer Service Associate for its New York City call center. You will interact with customers via phone and email, resolve inquiries, and escalate issues while upholding GU service standards.

The role emphasizes teamwork across functions and a friendly, professional customer experience. The position requires 1–3 years in customer service, a high school diploma, and strong communication skills.