Customer Experience Pro — Lawn Care

Lawn Doctor; Summerville (SC); Vor Ort; USD 48.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid time off

Vision insurance

401(k) matching

Dental insurance

Zusammenfassung

Lawn Doctor in Summerville, SC is seeking a Customer Service Specialist who enjoys helping people, solving problems, and delivering exceptional service. You will handle calls, emails, texts, scheduling, and account support, collaborating with Operations and Sales to ensure a smooth client experience.

The role values organization, reliability, and strong communication. You’ll build lasting relationships, document interactions in CRM, and contribute to a team focused on community lawn care

Qualifikationen

• A passion for providing outstanding customer service.
• Excellent communication across phone, text, and email.
• Strong attention to detail and ability to manage multiple priorities.
• Excellent organizational and time management skills.
• Confidence with computers and ability to learn new software quickly.
• Positive attitude and ability to collaborate with a team.
• Reliability and professionalism with a desire to improve.

Aufgaben

• Answer incoming phone calls, emails, and texts with professionalism and care.
• Assist customers with scheduling, account updates, billing questions, and service requests.
• Resolve customer concerns by listening, identifying solutions, and following through to completion.
• Maintain accurate customer records and document interactions within our CRM.
• Support customer retention by building positive relationships and providing exceptional service.
• Work closely with Operations and Sales teams to ensure a seamless customer experience.
• Assist with administrative tasks and office operations as needed.
• Recommend additional Lawn Doctor services when appropriate based on customer needs.

Kenntnisse

Customer service

Communication

Attention to detail

Organization

Tech literacy

Teamwork

Reliability

Jobbeschreibung

Lawn Doctor in Summerville, SC is seeking a Customer Service Specialist who enjoys helping people, solving problems, and delivering exceptional service. You will handle calls, emails, texts, scheduling, and account support, collaborating with Operations and Sales to ensure a smooth client experience.

The role values organization, reliability, and strong communication. You’ll build lasting relationships, document interactions in CRM, and contribute to a team focused on community lawn care