Healthcare Customer Service Specialist — Growth & Benefits

Talentify; Saint Cloud (MN); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid time off

Retirement savings

Job summary

Lincare in Minnesota is seeking a customer service representative to answer questions, resolve issues, and support compliance with physician orders. You will communicate with customers by phone, assess needs for additional products and services, and document interactions in the computerized system.

This role includes entering orders, verifying demographics, and assisting in training colleagues while handling high-volume calls.

Qualifications

• High school diploma or GED or 1–3 months related experience.
• Computer entry required.
• Licensing requirements may apply depending on location.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess needs for additional products/services.
• Assist with compliance to physician orders.
• Provide product/service education to customers.
• Document calls in the record keeping system.
• Enter customer orders in the system.
• Verify and update demographic information in records.

Skills

Document analysis

Pharmacy terminology

Communication

Train others

Dose calculation

Instructions comprehension

Education

HS Diploma or GED

Data entry experience

Job description

Lincare in Minnesota is seeking a customer service representative to answer questions, resolve issues, and support compliance with physician orders. You will communicate with customers by phone, assess needs for additional products and services, and document interactions in the computerized system.

This role includes entering orders, verifying demographics, and assisting in training colleagues while handling high-volume calls.