Customer Experience Pro — Fast-Paced Tech Infra

Specialized Products Company; Flower Mound (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid vacation

Company holidays

Medical insurance

Dental insurance

Vision insurance

Job summary

Specialized Products Company in Flower Mound, Texas is seeking a Customer Service Representative to serve as a trusted point of contact for customers, helping them place orders, resolve questions, and navigate delivery timelines with speed and accuracy.

You will collaborate with Sales, Operations, Purchasing, Shipping, and other teams to keep orders moving, build lasting relationships, provide clear information, and deliver responsive, professional service that supports SPC’s growth.

Qualifications

• 2+ years in customer service, order entry, or sales support.
• Excellent verbal and written communication.
• Strong listening, problem-solving, and interpersonal skills.
• High attention to detail with accurate data entry.
• Proficient in Microsoft Office (Outlook & Excel).
• Ability to multitask and manage multiple requests.

Responsibilities

• Answer incoming calls and emails promptly, professionally, and with a helpful, solutions-oriented approach.
• Identify customer needs, questions, and concerns, then provide accurate answers.
• Build professional relationships with customers through proactive communication and follow-through.
• Handle customer concerns with patience, empathy, and ownership, keeping customers updated through resolution.
• Enter customer orders accurately and verify pricing, shipping, and account details.
• Respond to questions on order status, product availability, lead times, shipping, and delivery expectations.
• Monitor open issues and follow up until each item is resolved.
• Maintain accurate records in NetSuite or other company systems.
• Collaborate with Sales, Purchasing, Operations, Shipping to resolve needs.
• Identify potential sales opportunities and route to sales team.
• Provide feedback to leadership on issues and service improvements.
• Participate in training to strengthen customer support.
• Support team goals for responsiveness and satisfaction.
• Help grow the business as SPC expands.

Skills

Customer service

Order entry

Problem solving

Microsoft Office

Data entry

Education

High school diploma or equivalent

Tools

NetSuite

ERP system

CRM platform

Job description

Specialized Products Company in Flower Mound, Texas is seeking a Customer Service Representative to serve as a trusted point of contact for customers, helping them place orders, resolve questions, and navigate delivery timelines with speed and accuracy.

You will collaborate with Sales, Operations, Purchasing, Shipping, and other teams to keep orders moving, build lasting relationships, provide clear information, and deliver responsive, professional service that supports SPC’s growth.