Customer Experience Pro — ESOP, Benefits, Growth

WG&R Furniture; Green Bay (WI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

ESOP and 401(k) with match

Health, dental, and vision insurance

Life and disability insurance

Paid holidays and vacation

Employee discount

Onsite gym

Job summary

WG&R Furniture in Green Bay, WI, is hiring a customer service representative to assist customers with service orders via phone, email, text, and chat. You will listen, resolve issues, and turn questions into positive experiences while maintaining a people-first approach.

Benefits include an ESOP with 7% company contribution, 401(k) with match, health/dental/vision, life and disability insurance, holidays, vacation, employee discount, and an onsite gym.

Qualifications

• Genuine desire to help customers and find solutions.
• Strong communication and listening skills.
• Ability to juggle multiple priorities with attention to detail.
• Comfortable with computers and learning new systems.
• Enjoy working with a team to improve processes.

Responsibilities

• Be the problem solver for customers mainly over the phone.
• Provide support via inbound calls, email, text, and chats.
• Listen, empathize, and help find solutions when issues arise.
• Help manage service orders and communicate with customers and teammates.
• Make customers feel heard, supported, and valued.

Skills

Customer service

Communication

Problem solving

Teamwork

Tools

CRM software

Job description

WG&R Furniture in Green Bay, WI, is hiring a customer service representative to assist customers with service orders via phone, email, text, and chat. You will listen, resolve issues, and turn questions into positive experiences while maintaining a people-first approach.

Benefits include an ESOP with 7% company contribution, 401(k) with match, health/dental/vision, life and disability insurance, holidays, vacation, employee discount, and an onsite gym.