Employee-Owned CX Specialist — Solve & Wow Customers

August Haven; Green Bay (WI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

ESOP and 401(k) with match

Health, dental, and vision insurance

Life and disability insurance

Paid holidays and vacation

Employee discount

Onsite gym

Job summary

WG&R in Green Bay, WI is hiring a customer care specialist who will be the go-to person when customers have questions about their service orders. You'll engage via phone, email, text, and live chat to listen, solve problems, and turn concerns into positive experiences.

What you’ll do includes being the problem solver, keeping orders moving, and ensuring customers feel heard and valued. You’ll work with teammates to deliver timely solutions and maintain strong communication across channels.

Qualifications

• Genuinely enjoy helping people
• Strong communication and listening skills
• Ability to juggle multiple priorities
• Comfortable with computers and learning new systems
• Team player and proactive problem solver

Responsibilities

• Be the problem solver. Help customers with questions, concerns, and service needs, primarily over the phone.
• Make every interaction count. Provide support through inbound calls, email, text, and online chat.
• Turn challenges into a fresh start. Listen, empathize, and help find solutions when things don’t go as planned.
• Keep things moving. Help manage service orders and communicate with customers and teammates to get things taken care of.
• Bring the human touch. Make customers feel heard, supported, and valued – never just another number.

Job description

WG&R in Green Bay, WI is hiring a customer care specialist who will be the go-to person when customers have questions about their service orders. You'll engage via phone, email, text, and live chat to listen, solve problems, and turn concerns into positive experiences.

What you’ll do includes being the problem solver, keeping orders moving, and ensuring customers feel heard and valued. You’ll work with teammates to deliver timely solutions and maintain strong communication across channels.