Customer Experience Specialist

WG&R Furniture; Green Bay (WI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

ESOP and 401(k) with match

Health, dental, and vision insurance

Life and disability insurance

Paid holidays and vacation

Employee discount

Onsite gym

Job summary

WG&R Furniture in Green Bay, WI, is hiring a customer service representative to assist customers with service orders via phone, email, text, and chat. You will listen, resolve issues, and turn questions into positive experiences while maintaining a people-first approach.

Benefits include an ESOP with 7% company contribution, 401(k) with match, health/dental/vision, life and disability insurance, holidays, vacation, employee discount, and an onsite gym.

Qualifications

• Genuine desire to help customers and find solutions.
• Strong communication and listening skills.
• Ability to juggle multiple priorities with attention to detail.
• Comfortable with computers and learning new systems.
• Enjoy working with a team to improve processes.

Responsibilities

• Be the problem solver for customers mainly over the phone.
• Provide support via inbound calls, email, text, and chats.
• Listen, empathize, and help find solutions when issues arise.
• Help manage service orders and communicate with customers and teammates.
• Make customers feel heard, supported, and valued.

Skills

Customer service

Communication

Problem solving

Teamwork

Tools

CRM software

Job description

$17+/hour to start | Green Bay, WI | 100% Employee-Owned

Love helping people? You’re in the right place.

You’ll be the go-to person when customers have questions and need help with their service order. Through phone calls, emails, texts, and chats, you’ll listen, solve problems, and help turn questions and concerns into positive experiences.

What You’ll Do

• Be the problem solver. Help customers with questions, concerns, and service needs, primarily over the phone.
• Make every interaction count. Provide support through inbound calls, email, text, and online chat.
• Turn challenges into a fresh start. Listen, empathize, and help find solutions when things don’t go as planned.
• Keep things moving. Help manage service orders and communicate with customers and teammates to get things taken care of.
• Bring the human touch. Make customers feel heard, supported, and valued – never just another number.

What’s In It For You?

• $17+/hour to start, based on relevant experience
• Employee Stock Ownership Plan (ESOP) and 401(k) with match, totaling a 7% company contribution toward retirement
• Health, dental, and vision insurance, plus HSA contributions
• Company-paid life and disability insurance
• Paid holidays and vacation
• Employee discount and onsite gym

Is This You?

• Genuinely enjoy helping people & finding solutions
• Communicate strongly & know how to listen
• Ability to juggle multiple priorities without losing track of the details
• Comfortable with computers and learning new systems
• Enjoy working with a team & finding ways to make things better

Ready To Bring the WOW?

Since 1946, WG&R has served Northeast Wisconsin. Today, we’re 100% employee-owned. When you join our team, you’re not just joining a company – you’re becoming part of its success.