Customer Care Specialist

WG&R Furniture; Oshkosh (WI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health, dental, and vision Insurance

ESOP

HSA contributions

Life and disability insurance

401k with company match (pre-tax &

Job summary

WG&R Furniture in Oshkosh, WI is seeking a friendly Customer Service / Sales Associate to welcome customers, answer questions, process orders, and coordinate pickup. You will help connect customers with the right Sales Associate and ensure smooth daily operations.

You will work with teammates across departments to deliver a world-class experience, handling calls, payments, and order support with a positive, professional attitude. Starting pay is $16+ per hour, depending on experience.

Qualifications

• Ability to work a mixed schedule of days, evenings, and rotating weekends.
• Strong multitasking skills to manage priorities effectively.
• Calm, confident presence to respond quickly in escalated situations.

Responsibilities

• Welcome customers with a friendly, professional first impression and connect them with a Sales Associate
• Answer incoming phone calls and assist customers with questions, payments, and general order support
• Coordinate customer pickup orders and ensure smooth day-to-day store operations
• Work collaboratively with teammates across departments to provide a world-class customer experience
• Resolve customer questions and concerns with professionalism, care, and a solution-focused approach

Skills

Multitasking

Customer service

Calm demeanor

Job description

• Insurance benefits
• 7% company contribution toward retirement - 401k plan & Employee Stock Ownership Plan (ESOP)

Company Overview

WG&R’s Vision is to be world-class in the eyes of our customers and employees. Since 1946, we have been serving communities around Northeast Wisconsin, and developing ourselves into a highly effective team that plays to win (we sell three times more furniture than our nearest competitor). Did we mention we're employee owned?

Purpose

Serve as a brand ambassador who consistently delivers exceptional service to both internal and external customers, creating memorable experiences at every touchpoint.

What You'll Do

• Welcome customers with a friendly, professional first impression and connect them with a Sales Associate
• Answer incoming phone calls and assist customers with questions, payments, and general order support
• Coordinate customer pickup orders and ensure smooth day-to-day store operations
• Work collaboratively with teammates across departments to provide a world-class customer experience
• Resolve customer questions and concerns with professionalism, care, and a solution-focused approach

What You Bring

• Ability to work a mixed schedule of days, evenings, and rotating weekends
• Flexibility to adapt to a workload that changes with the seasons and time of week
• Strong multitasking skills to manage competing priorities effectively
• A calm and confident presence to respond quickly in escalated situations, helping to de-escalate and resolve issues professionally

Benefits and Perks

• Hiring Immediately!!!
• $16+/hour, based on experience
• Employee Stock Ownership Plan (ESOP)
• Fun, family-oriented culture
• Health, dental, and vision Insurance
• Company contributions into your Health Savings Account (HSA)
• Company paid life and disability insurance
• 401k with company match (pre-tax & Roth options)
• Paid vacation
• Employee Assistance Program (EAP) for employees and their family members
• Employee Discount

Come work for an organization who wants to see you succeed both personally and professionally!