Customer Experience & Pickup Specialist (Retail)

Floor & Decor; Roswell (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Health insurance

Paid vacation

Paid holidays

Volunteer time off

Job summary

Floor & Decor in Roswell, GA is hiring for a position that greets customers and manages the storage buy pick-up process. The role supports customer service, product knowledge, and adherence to safety and SOP guidelines, with full-time and part-time options. Expect responsibilities in a warehouse-adjacent retail environment and opportunities to advance.

The job emphasizes communication, teamwork, and a proactive, customer-focused approach in a fast-paced store setting.

Qualifications

• Excellent communication skills (verbal and written).
• Excellent interpersonal skills with the ability to work with all levels of store management and store associates.
• Strong computer skills and internet project coordination experience.
• Must be a self-starter and work well in a fast-paced environment.

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone answering SOP.
• Verify the identity of the person picking up the storage buy orders to ensure they are authorized.
• Obtain the required customer information on all storage buy pick-ups.
• Deliver customer storage buy orders in POS.
• Comply with the safety SOP for lifting practices.
• Be an expert in all product knowledge and assist customers with product questions and selections.
• Clean and stock products according to Floor & Decor’s brand standards.

Skills

Communication skills

Interpersonal skills

Computer skills

Project coordination

Self-motivated

Fast-paced environment

Job description

Floor & Decor in Roswell, GA is hiring for a position that greets customers and manages the storage buy pick-up process. The role supports customer service, product knowledge, and adherence to safety and SOP guidelines, with full-time and part-time options. Expect responsibilities in a warehouse-adjacent retail environment and opportunities to advance.

The job emphasizes communication, teamwork, and a proactive, customer-focused approach in a fast-paced store setting.