Customer Experience & Pick-Up Specialist

Floor & Decor; Port Saint Lucie (FL); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Bonus opportunities

Career advancement opportunities

401k with discretionary company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision

Job summary

Floor & Decor seeks a Command Center Associate responsible for customer interaction and managing the pick-up process in Port Saint Lucie. The position, available in full-time and part-time options, requires strong communication and interpersonal skills, with a focus on customer service and compliance with safety procedures. The role offers minimum pay starting at $15.15/hour and comes with various benefits including bonus opportunities and medical plans.

Qualifications

• 1 year of retail sales experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
• Excellent communication skills (verbal and written).
• Excellent interpersonal skills with the ability to work with all levels of store management and store associates.
• Strong computer skills and internet project coordination experience.
• Must be a self-starter and work well in a fast-paced environment.

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone answering standard operating procedures (SOP).
• Verify the identity of the person picking up the storage buy order(s) to ensure he/she is authorized to do so.
• Obtain the required customer information on all storage buy pick-ups.
• Deliver customer storage buy orders in POS.
• Comply with the company’s safety standard operating procedures for lifting practices.
• Be an expert in all product knowledge and assist customers with product questions and selections.
• Clean and stock products according to Floor & Décor’s brand standards.

Skills

Communication skills

Interpersonal skills

Computer skills

Education

High school or equivalent

Job description

Floor & Decor seeks a Command Center Associate responsible for customer interaction and managing the pick-up process in Port Saint Lucie. The position, available in full-time and part-time options, requires strong communication and interpersonal skills, with a focus on customer service and compliance with safety procedures. The role offers minimum pay starting at $15.15/hour and comes with various benefits including bonus opportunities and medical plans.