Customer Service Representative

Wheeler Fleet Solutions; Somerset (Somerset County); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Generous Paid Time Off

Employee Assistance Program

Tuition Reimbursement

401(k) plan

Job summary

Wheeler Fleet Solutions is seeking a customer service associate in the United States to handle calls, emails, and orders while supporting the sales team. The role represents Wheeler as a professional supplier and information resource within the fleet parts industry.

You will assist customers with stocking levels, follow up promptly, and escalate issues to management when needed. The position emphasizes accuracy, customer satisfaction, and teamwork.

Qualifications

• High school diploma or GED required.
• Demonstrates strong organizational skills.
• Basic knowledge of Microsoft Office Suite.
• Customer-oriented attitude essential.
• Candidates must pass background check and drug test.

Responsibilities

• Take customer calls and perform required follow up.
• Place and coordinate customer orders as needed.
• Process customer emails and inquiries.
• Identify opportunities to improve customer experience.
• Determine proper stocking levels with customers.
• Follow up with customers on the same day of the call.
• Forward complex inquiries to the research department as needed.
• Communicate part quality concerns to relevant teams.
• Document, monitor, and resolve customer complaints/escalations.
• Manage customer master records and data integrity.
• Process returns and correct errors.
• Perform other duties as assigned.

Skills

Organizational skills

Customer-oriented

Microsoft Office

Phone support

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

• SUMMARY: The overall purpose of the Customer Service role is to process all aspects of customer service and providing sales team support. The purpose of this position is to represent Wheeler in a professional and expert manor as a supplier, information resource and customer service-oriented company.

• SUMMARY: The overall purpose of the Customer Service role is to process all aspects of customer service and providing sales team support. The purpose of this position is to represent Wheeler in a professional and expert manor as a supplier, information resource and customer service-oriented company.

Duties & Responsibilities

• Responsible for taking customer calls and required follow up
• Place/coordinate customer orders as needed
• Process customer emails
• Attempts to increase customer experience
• Work with customer to determine proper stocking levels
• Follow-up with customers on same day of original call
• Be able to realize research limitations and properly forward calls to the research department
• Evaluate and convey part quality concerns to appropriate department or leaders
• Document, monitor and resolve customer complaints/escalate customer issues to management as required
• Manage customer master records
• Process returns and errors
• Perform other duties as assigned or required

Minimum Requirements

• High school diploma/GED
• Ability to demonstrate organizational skills
• Basic knowledge of Microsoft Office Suite
• Demonstrates a customer-oriented attitude
• Candidates must be able to successfully pass background check/drug test

Preferred Requirements

• Associate degree in relevant field from an accredit college institution
• 1+ years working in customer service/phone queue environment
• Experience/knowledge in medium and heavy-duty truck parts industry
• Understanding of vehicle maintenance parts and service practices

Wheeler Fleet Solutions is an Equal Opportunity/Affirmative Action Employer.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, gender, age, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law.

At Wheeler Fleet Solutions, we don't just hire employees-we invest in careers and champion well-being. Our people are the driving force behind our success, and we're dedicated to fostering an environment where you can thrive both personally and professionally.

Here's How We Support Our Team

• Time Off & Well-Being: Generous Paid Time Off to recharge, plus an Employee Assistance Program for you and your family.
• Family Support: Paid Maternity Leave and Paid Bonding Leave to support growing families.
• Education: Tuition Reimbursement for undergraduate, technical, and graduate programs.
• Financial Security: A 401(k) plan to help you plan for the future.
• Comprehensive Healthcare: Medical, Dental, and Vision coverage to keep you healthy.
• Flexibility: HSA, FSA, and Dependent Care accounts for added financial options.
• Peace of Mind: Short- and Long-Term Disability insurance coverage.
• Rewarding Careers: Competitive salaries that reflect your skills, contributions, and expertise.

Join Us.

When you choose Wheeler Fleet Solutions, you're choosing a company that values you as much as your work. Together, we'll take your career to new heights while supporting your well-being every step of the way.