Customer Success Specialist - Enterprise Accounts

Smithfield Foods; Suffolk (VA); On-site; USD 52,000 - 76,000; Full time

Job summary

Smithfield Foods in Suffolk, VA is seeking an Associate Customer Success Specialist to manage the full order process from entry to delivery, ensuring high service levels and on-time delivery. You will work with Supply Chain, Transportation and Sales to meet OTIF targets while delivering exceptional customer satisfaction.

The role requires strong communication, problem-solving and multi-tasking skills, with weekend availability and confidentiality as essential traits.

Qualifications

• Bachelor's degree from an accredited four-year college or university or equivalent combination of education and experience, required.
• Currently enrolled college student with anticipated graduation date by end of current semester considered qualified.
• Working knowledge of Microsoft Office, Outlook, Excel and PowerPoint.
• Able to multi-task and handle competing priorities every day.
• Able to work evenings and weekends, when required.
• Able to maintain confidentiality.

Responsibilities

• Account Management: Manage the full life cycle of orders from entry to delivery, both domestically and internationally.
• Proactively collaborate with the Smithfield Supply Chain to reduce shortages, late deliveries, and mitigate On Time In Full (OTIF) deductions.
• Customer Solutions & Partnership: Address customer shortages, identify root causes, and present recovery options.
• Partner with Transportation to meet truck utilization goals and provide timely updates to customers, sales, and brokers.
• Assist in prioritizing customer orders with Distribution Centers and Plants.
• Order Management & Efficiency: Ensure adherence to order management policies (e.g., lead times, minimums, cut-off times) to optimize supply chain efficiency.
• Maintain accurate Customer Master Data to avoid order delays.
• Support Loss Prevention with incorrect or rejected orders.
• Communication & Relationship Building: Develop strong, trusting relationships with customers through clear and timely communication.
• Handle high volumes of requests and resolve issues promptly.
• Maintain detailed account notes for accounts and host calls with Sales, Supply Chain partners, and customers when needed.
• Strategic Account Growth: Promote increased order size, direct plant shipments, and other customer initiatives.
• Represent customer interests across all Smithfield departments.
• Maintain a solutions-driven approach, defusing high-pressure situations effectively.

Skills

Communication skills

Problem-solving

Multitasking

Confidentiality

Teamwork

Education

Bachelor's degree

Tools

Microsoft Office

Outlook

Excel

PowerPoint

Job description

Smithfield Foods in Suffolk, VA is seeking an Associate Customer Success Specialist to manage the full order process from entry to delivery, ensuring high service levels and on-time delivery. You will work with Supply Chain, Transportation and Sales to meet OTIF targets while delivering exceptional customer satisfaction.

The role requires strong communication, problem-solving and multi-tasking skills, with weekend availability and confidentiality as essential traits.