Order Management & Customer Experience Specialist

Gold Star Foods; Richmond (CA); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Gold Star Foods in the United States is seeking a Customer Experience Specialist to handle order processing, issue resolution, and proactive customer communication. You will manage multiple accounts, coordinate with inventory, and strive to provide outstanding service.

Ideal candidates have 2+ years in customer service, strong verbal and written communication skills, and the ability to multitask in a fast-paced environment. Office-based role with standard business hours.

Formación

• High School Diploma or equivalent.
• 2+ years of Customer Service experience.
• Excellent verbal and written communication.
• Ability to handle multiple tasks and meet deadlines.

Responsabilidades

• Process inbound orders and communicate order status to customers.
• Review accuracy of incoming and outgoing orders and input orders via fax, email, voicemail, or online entry.
• Build and maintain professional, positive relationships with customers.
• Manage multiple assigned accounts and meet deadlines.
• Notify customers of item availability and offer substitutions with specs and serving size in mind.
• Assist customers daily by telephone and email to provide service and resolve issues.
• Coordinate with Inventory and Procurement to flag low stock or out-of-stock conditions.

Conocimientos

Communication

Organization

Problem-solving

Independence

Customer Service

Phone Skills

NAV

MS Office

Educación

High School Diploma or equivalent

Herramientas

NAV

Microsoft Office

Descripción del empleo

Gold Star Foods in the United States is seeking a Customer Experience Specialist to handle order processing, issue resolution, and proactive customer communication. You will manage multiple accounts, coordinate with inventory, and strive to provide outstanding service.

Ideal candidates have 2+ years in customer service, strong verbal and written communication skills, and the ability to multitask in a fast-paced environment. Office-based role with standard business hours.