Customer Experience & Orders Specialist

Living Earth - Richmond, TX; Richmond (TX); On-site; USD 19,000 - 26,000; Full time

Job summary

Living Earth in Richmond, TX is seeking a dedicated Customer Service Representative to process orders, answer questions, handle payments, and support dispatch and scale operations. You will provide excellent service across in-person, phone, email and text channels with accuracy and a can-do attitude.

Qualifications include a high school diploma and experience with Microsoft Office. Bilingual English/Spanish is a plus.

Qualifications

• High school diploma required; prior customer service, retail, or administrative experience preferred.
• Strong written and oral communication; professional, courteous demeanor.
• Ability to learn product information and explain it clearly to customers; basic math for cash handling.

Responsibilities

• Greet customers and handle inquiries in person, over the phone, by email, and by text.
• Process orders accurately in the system and collect payments.
• Balance cash drawer and follow cash-handling procedures.
• Coordinate with dispatch and drivers to ensure timely orders and updates.

Skills

Customer service

Communication

Bilingual English/Spanish

MS Office

Education

High School Diploma

Tools

Excel

Outlook

Job description

Living Earth in Richmond, TX is seeking a dedicated Customer Service Representative to process orders, answer questions, handle payments, and support dispatch and scale operations. You will provide excellent service across in-person, phone, email and text channels with accuracy and a can-do attitude.

Qualifications include a high school diploma and experience with Microsoft Office. Bilingual English/Spanish is a plus.