Sales Support Representative

TESSCO Inc; Nevada (IA); Hybrid; USD 50,000 - 52,000; Full time

Benefits offered by this job

Hybrid work schedule

401K with company match

Medical, dental, vision insurance

Tuition subsidy

Job summary

Tessco Inc. in Reno, NV is seeking a Sales Support Representative to provide daily customer support, process quotes and orders, and coordinate with sales and cross-functional teams.

The role emphasizes building strong customer relationships and delivering exceptional service in a fast-paced environment. The ideal candidate has at least 2 years in sales support, familiarity with wireless tech, and experience with Salesforce CRM and SAP ERP.

Qualifications

• Bachelor's degree or equivalent documented experience and skills.
• Minimum 2 years of experience in sales account management support.
• Experience in wireless communications, technology, and infrastructure preferred.
• Experience working with Salesforce CRM desired.
• Experience working with SAP ERP desired.

Responsibilities

• Contribute to the development of customer relationships and attainment of Tessco goals by acting as the primary contact for daily customer support interactions
• Process quotes and orders in an accurate and timely manner
• Manage pre-sale and post-sale requests and follow-up communication with customers
• Collaborate effectively with sales reps and cross-functional teams to successfully address customer needs
• Prepare reports, provide account maintenance, and assist with projects as needed
• Convert inquiries into orders while promoting Tesscos value proposition in all customer correspondence
• Provide an exceptional customer experience on each call or interaction
• Develop and maintain knowledge of products, solutions, and value-added services
• Up to 5% travel may be required

Skills

Communication skills

Customer service

Self-starter

Time management

Team collaboration

Microsoft Office

Prioritization

Education

Bachelor's degree

Tools

Salesforce CRM

SAP ERP

Job description

Reno, Nevada, United States

Position Title: Sales Support Representative

Sales Support Rep

Want to be part of building our wireless world? Technology like 5G and IoT aids emergency responders, enables intelligent warehouses and factories, increases safety on college campuses, helps energy companies provide better service, improves safety and efficiency of various modes of transportation, and more. It enhances the consumer experience for things like entertainment, shopping, and communications. In fact, wireless technology touches every aspect of our daily lives.

Building Our Wireless World, Together.

An exciting career as aSales Support Representativein Reno, NV is available at Tessco! We are looking for a collaborative team member with a desire to serve our customers in a professional and friendly manner. This position is a key member of our organization providing daily dynamic support to our customers. The ideal candidate must possess high attention to detail, strong work ethic, and be capable of engaging in a fast-paced team environment.

Tessco Technologies is a leading North American value-added distributor of products and solutions for Wireless Networking, In-building signal coverage and cellular infrastructure applications. We are a fast-paced, aggressive company in an exciting, high-growth market that has shown consistent year-over-year revenue expansion. By partnering with our vendors and clients, we are able to position valued solutions for all of their wireless communications needs.

Responsibilities

• Contribute to the development of customer relationships and attainment of Tessco goals by acting as the primary contact for daily customer support interactions
• Process quotes and orders in an accurate and timely manner
• Manage pre-sale and post-sale requests and follow-up communication with customers
• Collaborate effectively with sales reps and cross-functional teams to successfully address customer needs
• Prepare reports, provide account maintenance, and assist with projects as needed
• Convert inquiries into orders while promoting Tesscos value proposition in all customer correspondence
• Provide an exceptional customer experience on each call or interaction
• Develop and maintain knowledge of products, solutions, and value-added services
• Up to 5% travel may be required

Qualifications

• Bachelors degree or equivalent documented experience and skills
• Minimum 2 years of experience in sales account management support
• Experience in wireless communications, technology, and infrastructure preferred
• Experience working with Salesforce CRM desired
• Experience working with SAP ERP desired

Knowledge, Skills, And Abilities

• Exceptional written, verbal and listening communication skills
• Demonstrated customer service skills
• Positive attitude and professional demeanor
• Strong desire to collaborate in the support of customer's needs
• Performance-minded and goal driven
• Experience with the Microsoft Office suite (i.e., Word, Excel, and Outlook)
• Ability to prioritize urgent tasks and manage time efficiently
• Ability to work without direct supervision as a self-starter

Salary Range: $50,000 - $52,000

Why Join Our Team?

• Hybrid work schedule
• 401K with a company match to help you invest in your future
• Comprehensive plans for medical, dental, vision, and prescriptions to keep you at your best
• Hone your skills or learn new ones with a tuition subsidy.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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