Customer Experience & Orders Specialist

Big Sandy Superstore; Parkersburg (WV); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K Plan

ESOP

Paid Time Off

Employee Discount

Job summary

Big Sandy Superstore in Parkersburg, WV is seeking a Customer Relations Specialist to support customers with warranty issues, product concerns and order processing, ensuring a positive shopping experience.

The role emphasizes accurate documentation, phone and counter support, and collaboration with store staff. A high school diploma and clerical experience are preferred; a comprehensive benefits package is offered.

Qualifications

• Excellent verbal and written communication, and listening skills
• Basic reading and comprehension skills
• Basic numerical reasoning skills
• Ability to complete paperwork in an accurate, neat and efficient manner
• Demonstrated knowledge of software, including Microsoft Office
• Excellent organizational skills
• Outstanding customer service skills

Responsibilities

• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.
• Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.
• Completes and processes credit applications, payments and financing paperwork.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

Skills

Verbal and written communication

Listening skills

Reading comprehension

Numerical reasoning

Paperwork accuracy

Customer service

Organization

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Big Sandy Superstore in Parkersburg, WV is seeking a Customer Relations Specialist to support customers with warranty issues, product concerns and order processing, ensuring a positive shopping experience.

The role emphasizes accurate documentation, phone and counter support, and collaboration with store staff. A high school diploma and clerical experience are preferred; a comprehensive benefits package is offered.