CUSTOMER RELATION SPECIALIST

Big Sandy Superstore; Portsmouth, Northern (VA, KY); Hybrid; USD 29,000 - 36,000; Full time

Benefits offered by this job

Employee Stock Ownership Program

Health insurance

Opportunity for advancement

Stock options plan

Training & development

Vision insurance

Wellness resources

Dental insurance

Employee discounts

Job summary

Big Sandy Superstore in Portsmouth, VA is seeking a Customer Relations Specialist to assist customers with warranty issues, product concerns and order processing, ensuring a positive experience.

This full-time role emphasizes accurate documentation, professional communication, and teamwork, with opportunities for advancement, training and development, and strong benefits.

Qualifications

• High school diploma or equivalent required.
• Previous clerical experience preferred.
• Proficiency with Microsoft Office suite preferred.

Responsibilities

• Verifies order information and corrects discrepancies.
• Documents cash balances, deliveries, sales orders, and account balances per guidelines.
• Provides customer service by answering phones, managing inquiries, processing payments and handling complaints.

Skills

Verbal communication

Written communication

Listening skills

Organizational skills

Customer service

Education

High school diploma

Tools

Microsoft Office

Job description

Benefits:

• Employee Stock Ownership Program
• Health insurance
• Opportunity for advancement
• Stock options plan
• Training & development
• Vision insurance
• Wellness resources
• Dental insurance
• Employee discounts

Customer Relation Specialist Retail Customer Service Office Duties

Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers!

Our CUSTOMER RELATION SPECIALISTS are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.

As a Customer Relations Specialist you will:

• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.
• Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.
• Completes and processes credit applications, payments and financing paperwork.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

Qualities and skills we are looking for:

• Excellent verbal and written communication, and listening skills
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office
• Excellent organizational skills
• Outstanding customer service skills

Physical Demands:

• Ability to sit, stand, bend, stoop, and reach regularly

Education and Experience:

• High school diploma or equivalent combination of education and experience
• Previous clerical experience preferred

Position Type:

• Full-Time/Regular
• #bssales