Customer Experience & Order Support Specialist

Big Sandy Superstore; Lancaster (OH); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K Plan

ESOP

Paid Time Off

Employee Discount

Job summary

Big Sandy Superstore in Ohio is seeking a Customer Relations Specialist to support the Sales Office. You will verify order details, process payments, and respond to customer inquiries to ensure a positive purchasing experience.

You will handle warranty issues, manage documentation, and coordinate with store staff, delivering friendly service and accurate records. The role offers a comprehensive benefits package including health, dental, vision, life insurance, 401K, ESOP, paid time off and

Qualifications

• Excellent verbal and written communication, and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office.
• Excellent organizational skills.
• Outstanding customer service skills.

Responsibilities

• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.
• Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.
• Completes and processes credit applications, payments and financing paperwork.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Listening

Reading

Numerical reasoning

Documentation

MS Office

Organization

Customer service

Education

High school diploma

Tools

Microsoft Office

Job description

Big Sandy Superstore in Ohio is seeking a Customer Relations Specialist to support the Sales Office. You will verify order details, process payments, and respond to customer inquiries to ensure a positive purchasing experience.

You will handle warranty issues, manage documentation, and coordinate with store staff, delivering friendly service and accurate records. The role offers a comprehensive benefits package including health, dental, vision, life insurance, 401K, ESOP, paid time off and