Customer Experience & Orders Specialist

Regency-Furniture-Showrooms; Catonsville (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) Plan

Paid vacation & holidays

Employee discounts

Job summary

Regency Furniture in Catonsville, MD is hiring a Customer Service Representative to assist customers in person and by phone. You will ensure orders are entered accurately, payments processed, and deliveries scheduled with a focus on excellent service.

The role requires strong communication, computer skills, and the ability to work evenings, weekends, and holidays as needed. A positive, team-oriented attitude is essential for success at Regency Management Services.

Qualifications

• High school diploma or GED required.
• Strong customer service and interpersonal skills.
• Excellent verbal and listening skills.
• Strong computer skills with MS Outlook, Word, and Excel.
• Ability to handle cash and perform basic math.

Responsibilities

• Enter customer orders accurately into the company system.
• Process payments and apply to accounts.
• Handle cash and POS transactions.
• Prepare daily deposits following procedures.
• Answer calls and respond to questions professionally.
• Schedule customer deliveries.
• Maintain open orders and provide updates to customers.
• Support showroom operations and displays.
• Assist Office Manager as needed.

Skills

Customer service

Interpersonal skills

Verbal communication

Listening

Problem solving

Analytical abilities

Teamwork

Multitasking

Attention to detail

Positive attitude

Organization

Adaptability

Bilingual (EN/Spanish)

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Cash register / POS

Job description

Regency Furniture in Catonsville, MD is hiring a Customer Service Representative to assist customers in person and by phone. You will ensure orders are entered accurately, payments processed, and deliveries scheduled with a focus on excellent service.

The role requires strong communication, computer skills, and the ability to work evenings, weekends, and holidays as needed. A positive, team-oriented attitude is essential for success at Regency Management Services.