Furniture Customer Service Specialist – In-Store & Phone

Regency Management Services; Bowie (MD); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Vacation, Holidays & PTO

Employee Discounts on Furniture, MattR

Home Décor Discounts

Job summary

United Furniture Warehouse is seeking a friendly and organized Customer Service Representative to join Regency Management Services in Bowie, MD. You will support customers in person and over the phone, helping ensure orders are processed accurately from purchase through delivery.

You will work with sales and office teams to keep orders moving smoothly and deliver an exceptional customer experience. Training and growth opportunities are offered within a 75+ location network.

Qualifications

• High school diploma or GED.
• Strong customer service and interpersonal skills.
• Excellent verbal and listening skills.
• Strong computer skills, including Microsoft Outlook, Word, and Excel.
• Strong cash-handling and basic math skills.
• Ability to calculate discounts, interest, commissions, percentages, and other basic figures.
• Strong organization and multitasking skills.
• Proven problem-solving and analytical abilities.
• Ability to use sound judgment when handling customer or vendor questions and concerns.
• Positive attitude and ability to work effectively as part of a team.
• Ability to work in a fast-paced retail environment.
• Bilingual skills are a plus.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Enter customer orders accurately and completely into the company system.
• Process customer payments and ensure transactions are applied to the proper accounts.
• Handle cash and other forms of payment in accordance with company policies.
• Prepare daily deposits following company procedures.
• Answer incoming calls and respond to customer questions professionally and promptly.
• Schedule customer deliveries accurately and conveniently.
• Maintain open orders and communicate order and delivery updates to customers.
• Research and resolve customer questions or concerns with professionalism and empathy.
• Complete daily reports and required office tasks.
• Support showroom operations, including displays, tagging, and maintaining a customer-friendly environment.
• Work closely with sales and office team members to support an exceptional customer experience.
• Assist the Office Manager with additional responsibilities as needed.

Skills

Customer service

Interpersonal skills

Verbal listening

Outlook

Excel

Word

Cash-handling

Teamwork

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

United Furniture Warehouse is seeking a friendly and organized Customer Service Representative to join Regency Management Services in Bowie, MD. You will support customers in person and over the phone, helping ensure orders are processed accurately from purchase through delivery.

You will work with sales and office teams to keep orders moving smoothly and deliver an exceptional customer experience. Training and growth opportunities are offered within a 75+ location network.