Customer Experience & Order Support Specialist

JR286; Torrance (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Gym access with personal trainer

13 company holidays

Professional development workshops

Employee product discounts

Job summary

JR286 is seeking a customer service and order support professional in Torrance, CA to assist with day-to-day customer service tasks, order processing, and cross-functional collaboration across Sales, Finance, AR and Operations.

You will learn and support EDI processes, assist with holds and returns, and help resolve complex order challenges while building strong relationships with customers and internal partners.

Qualifications

• 1+ years of customer service, sales support, or related experience.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Willingness to learn ERP systems, order management, and EDI processes.

Responsibilities

• Support assigned customer accounts and sales territories with day-to-day customer service needs.
• Respond to customer and sales representative inquiries with timely and accurate communication.
• Build relationships with customers, sales reps, and internal partners.
• Assist with order entry, maintenance, and order updates.
• Learn and support EDI customer processes.
• Assist with customer order holds, returns, and credit requests.
• Monitor order status and escalate issues when needed.
• Partner with CSR II and Senior CSR team members on complex order challenges.
• Collaborate with Sales, Distribution, Finance, AR, and Operations teams.
• Assist with troubleshooting shipment delays, pricing questions, and order issues.
• Develop knowledge of Dakine products, sales programs, and customer processes.
• Maintain accurate customer and order documentation.
• Support reporting and process improvement initiatives.
• Assist with warranty support and consumer inquiries as needed.
• Participate in team meetings, training, and development activities.
• Other duties as assigned.

Skills

Customer service

Sales support

Organizational skills

Communication

Problem-solving

ERP systems

EDI processes

Microsoft Office

Multitasking

Team collaboration

Tools

Microsoft Office

ERP systems

EDI

Job description

JR286 is seeking a customer service and order support professional in Torrance, CA to assist with day-to-day customer service tasks, order processing, and cross-functional collaboration across Sales, Finance, AR and Operations.

You will learn and support EDI processes, assist with holds and returns, and help resolve complex order challenges while building strong relationships with customers and internal partners.