Customer Experience & Order Management Specialist

PACIFIC RUBBER & PACKING INC; San Carlos (CA); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company matching

9 paid holidays plus PTO

Work-Life Balance EAP

Job summary

Pacific Rubber & Packing Inc. in San Carlos, CA, seeks a Customer Experience Specialist to join the Customer Success team. You will manage orders from inquiry through fulfillment, ensuring accuracy, responsiveness, and alignment with customer expectations.

You will collaborate with Sales, Production Planning, Logistics, and Inventory to execute orders and maintain strong customer relationships in a fast-paced environment.

Qualifications

• 3–5 years of related experience in customer service, order management, or customer success
• Experience working cross-functionally in a process-driven environment
• Associate degree in Business Administration, Accounting, Marketing, or related field (or equivalent experience)

Responsibilities

• Deliver exceptional customer satisfaction by accurately interpreting, reviewing, and processing customer orders
• Clarify specifications, quantities, pricing, lead times, and delivery requirements
• Proactively communicate with customers and internal stakeholders regarding order status and changes
• Ensure all order details are complete, accurate, and compliant with internal processes and deadlines
• Partner with production planning, logistics, and inventory teams to meet customer commitments
• Resolve issues using a professional, solutions-oriented approach
• Build long-term customer relationships that support retention and new business
• Identify opportunities to improve order management processes and the overall customer experience
• Support documentation, reporting, and system updates related to customer accounts
• Participate in continuous improvement initiatives
• Perform other duties as assigned in support of Customer Success and operational objectives

Skills

Customer service

Order management

English communication

Independent judgment

Multi-tasking

Education

Associate degree in Business Administration, Accounting, Marketing, or related field

Tools

ERP systems

Microsoft Office

Job description

Pacific Rubber & Packing Inc. in San Carlos, CA, seeks a Customer Experience Specialist to join the Customer Success team. You will manage orders from inquiry through fulfillment, ensuring accuracy, responsiveness, and alignment with customer expectations.

You will collaborate with Sales, Production Planning, Logistics, and Inventory to execute orders and maintain strong customer relationships in a fast-paced environment.