Customer Service Specialist — Career Growth & Impact

Abbott Laboratories; Temecula (CA); On-site; USD 22,000 - 45,000; Full time

Benefits offered by this job

HIP PPO medical plan

Tuition reimbursement

Freedom 2 Save student debt program

FreeU education benefit

Excellent retirement savings plan with

High employer contribution

Job summary

Abbott Laboratories is seeking a Customer Service Specialist to provide frontline support for internal and external customers. You will manage order entry, assist a Senior Customer Service Specialist, and help with data entry and related admin tasks in a fast-paced environment.

The role emphasizes handling inquiries, coordinating with sales, accounting, and shipping, and maintaining positive customer relations while upholding GMP and FDA regulations.

Qualifications

• High School Diploma or GED required.
• BA/BS preferred but not required.
• 2–4 years' experience interacting with both internal and external customers.
• 2+ years of customer service experience in an office environment, including data and order entry.
• Ability to adapt to changing priorities and handle confidential matters.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle a high level of inbound and outbound calls, emails, faxes, and other communication channels with customers.
• Manage full purchase order intake with internal and external customers via fax, email, or phone.
• Respond to customer inquiries on order placement, status, pricing, and returns.
• Process returned goods authorizations for defective or damaged products.
• Resolve order entry errors and inventory issues.
• Enter customer VPAs requests for sales organization.

Skills

Customer service

Communication

Attention to detail

Data entry

Microsoft Office

ERP/CRM experience

Education

High School Diploma / GED

BA/BS preferred

Tools

ERP/CRM systems

Microsoft Office Suite

Job description

Abbott Laboratories is seeking a Customer Service Specialist to provide frontline support for internal and external customers. You will manage order entry, assist a Senior Customer Service Specialist, and help with data entry and related admin tasks in a fast-paced environment.

The role emphasizes handling inquiries, coordinating with sales, accounting, and shipping, and maintaining positive customer relations while upholding GMP and FDA regulations.