Customer Service Specialist — Promotional Merchandise

Brand Addition; St. Louis (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Brand Addition is seeking a friendly and energetic Customer Service Representative to work with our clients in St. Louis, MO.

You will be the front line in resolving issues and ensuring a positive customer experience across multiple channels, including order processing and communications with internal teams. Ideal candidates have 3+ years in customer service, excellent written and verbal communication, and the ability to stay calm under pressure while handling product and carrier questions.

Qualifications

• 3 years of customer service experience required
• Attention to detail and a positive attitude are essential
• Professional written and verbal communication skills
• Ability to stay calm when customers are stressed or upset
• Comfortable using computers and learning new systems
• Friendly, polite, and customer-focused

Responsibilities

• Maintain a positive, empathetic and professional attitude toward customers at all times
• Respond promptly to customer inquiries
• Communicate with customers through various channels
• Acknowledge and resolve customer complaints
• Understand our customers and their products to answer questions
• Process orders and requests
• Coordinate with team members as necessary
• Ensure customer satisfaction and provide professional support
• Review client surveys and share insights with internal teams
• Log interactions in comments or notes for orders and accounts
• Contact freight carriers and follow up as needed

Skills

Attention to detail

Positive attitude

Desire to succeed

Professional communication

Clear written and verbal communication

Calm under pressure

Friendly and polite

Computer literacy

Education

Associates degree preferred

Job description

Brand Addition is seeking a friendly and energetic Customer Service Representative to work with our clients in St. Louis, MO.

You will be the front line in resolving issues and ensuring a positive customer experience across multiple channels, including order processing and communications with internal teams. Ideal candidates have 3+ years in customer service, excellent written and verbal communication, and the ability to stay calm under pressure while handling product and carrier questions.