Customer Service Representative

Performance Food Group (New); Shreveport (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Performance Food Group is seeking a Customer Service Representative to assist customers with order entries and inquiries, ensuring satisfaction as their distributor. The CSR will handle order input, credits, invoicing details, and problem resolution with vendors and co-workers in a professional manner.

Responsibilities include recommending alternative products, updating orders, and participating in training sessions to maintain service quality across the organization.

Qualifications

• High School Diploma/GED or Equivalent Experience Required
• 6 Months - 1 Year Customer service, call center and / or related area Required
• 1 - 3 Years Customer service, call center and / or related area within foodservice industry Preferred

Responsibilities

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Attend training and Customer Service meetings.
• Assists customers in finding alternative or new products when original request is unavailable
• Verify orders and customer quantities by running reports.

Skills

Customer service

Communication skills

Education

High School Diploma or GED

Job description

Company Description

Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Job Description

The primary role of the Customer Service representative (CSR) is responsible for assisting all customers with order entries and any inquiries regarding the company's product and services. In addition, they are responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Interact with customer to address their concerns and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers in a professional manner. Ensures all questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes, emails, and EDI on a daily basis. As well as writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Assists customers in finding alternative or new products when original request is unavailable
• After pre- order and special orders. Responsible for walking customers through our online order portal.
• Verify orders and customer quantities by running reports. Logs customer interactions and transactions.
• Performes other duties as assigned
• Complies with all policies and standard

Qualifications

High School Diploma/GED or Equivalent Experience Required

6 Months - 1 Year Customer service, call center and / or related area Required

Preferred qualifications

1 - 3 Years Customer service, call center and / or related area within foodservice industry Preferred

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.