Customer Experience & Order Specialist

DuBois Chemicals, Inc.; Sharonville (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

DuBois Chemicals, Inc. is seeking a full-time Customer Service Representative to provide the highest level of service to all internal and external customers.

You will accurately process orders received via phone, fax, email, web, and ecommerce, maintain customer notes and requirements, and manage shipping details. In this role you will respond to inquiries regarding order status, shipments, pricing, invoices, and returns, while prioritizing multiple tasks and upholding our standards of customer

Qualifications

• 2+ years of management experience in customer service.
• Spanish and French fluency preferred.
• Excellent oral and written communications skills, as well as strong interpersonal skills.
• Ability to manage shifting priorities/change in a fast-paced environment.

Responsibilities

• Accurately process customer orders via phone, fax, email, web, and ecommerce.
• Maintain customer notes and special requirements; assign ship dates and carriers.
• Answer incoming calls from queues within established metrics.
• Respond to inquiries on order status, shipments, pricing, invoices and returns.
• Promote a culture of consistency, accountability, and continuous improvement.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Education

Business administration degree

Tools

CRM software

Job description

DuBois Chemicals, Inc. is seeking a full-time Customer Service Representative to provide the highest level of service to all internal and external customers.

You will accurately process orders received via phone, fax, email, web, and ecommerce, maintain customer notes and requirements, and manage shipping details. In this role you will respond to inquiries regarding order status, shipments, pricing, invoices, and returns, while prioritizing multiple tasks and upholding our standards of customer