Bilingual Customer Care & Orders Specialist

USA – DuBois Chemicals; Sharonville (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

DuBois Chemicals is seeking a full-time Customer Service Representative to deliver high-level service to internal and external customers. You will process orders accurately and promptly, manage notes, ship dates, carriers, and provide timely responses to inquiries on order status and product issues.

The role emphasizes customer experience, accountability, and continuous improvement. The position requires strong communication skills, a background in customer service, and the ability to work in a

Qualifications

• 2+ years of management experience in customer service.
• Strong customer service background required.
• Spanish and French fluency preferred.
• Excellent oral and written communications skills.

Responsibilities

• Accurately process customer orders received via phone, fax, email, web, and ecommerce in adherence to department and company policies.
• Maintain customer notes, special requirements, assigning proper ship dates, carriers, and manufacturing/shipping facility.
• Effectively answer incoming calls from call queues within established metrics.
• Respond to inquiries from customers and field personnel related to order status, shipments, order and product issues, pricing, invoices, credits, and returns.
• Responsible for the customer experience (timely and accurate responses, approachable, accessible).
• Promote a culture of consistency, accountability, and continuous improvement.

Skills

Customer service

Communication

Microsoft Office

Multitasking

Spanish/French prefs

Education

Business administration degree

Job description

DuBois Chemicals is seeking a full-time Customer Service Representative to deliver high-level service to internal and external customers. You will process orders accurately and promptly, manage notes, ship dates, carriers, and provide timely responses to inquiries on order status and product issues.

The role emphasizes customer experience, accountability, and continuous improvement. The position requires strong communication skills, a background in customer service, and the ability to work in a