Customer Service & Sales Operations Specialist

Orion Energy Systems, Inc.; Manitowoc (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Orion Energy Systems, Inc. is hiring a Customer Service Representative in Manitowoc, WI. You will support customers and sales professionals, process orders and quotes, and collaborate with multiple departments to ensure accurate, timely service ends.

You should have 1+ years in customer service or related roles, data entry experience, and strong communication and computer skills. This on-site role offers regular hours and opportunities to work with cross-functional teams.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Minimum 1 year of data entry experience.
• 1–3 years of customer service, claims, manufacturing, or related experience preferred.
• Strong written and verbal communication skills.
• Excellent organizational, multitasking, and problem-solving skills.
• Proficient in Microsoft Office.
• Customer-focused with strong attention to detail and follow-through.
• Ability to work independently and as part of a team.
• Electrical industry experience is a plus.

Responsibilities

• Process quotes, sales orders, warranties, returns, replacements, and freight claims.
• Provide customers and sales professionals with guidance on processes, terms, and warranties.
• Maintain strong knowledge of Orion products and services.
• Use Microsoft Dynamics AX, Salesforce, and other systems to support sales operations.
• Build positive relationships with customers, partners, and internal teams.
• Collaborate with Sales, Finance, Accounting, Manufacturing, and other departments to meet customer needs.
• Participate in daily WIP meetings, training, and other company meetings.
• Ensure processes are followed, quality standards are met, and orders are processed accurately.
• Demonstrate Orion's core values of Member Centric, Integrity, Respect, Flexibility, and Customer Promise.
• Perform other duties as assigned.

Skills

Communication

Teamwork

Multitasking

Detail-oriented

Data entry

Problem-solving

Organization

Customer focus

Education

High school diploma or equivalent

Associate degree in Business Admin or related field

Tools

Microsoft Dynamics AX

Salesforce

Microsoft Office

Job description

Orion Energy Systems, Inc. is hiring a Customer Service Representative in Manitowoc, WI. You will support customers and sales professionals, process orders and quotes, and collaborate with multiple departments to ensure accurate, timely service ends.

You should have 1+ years in customer service or related roles, data entry experience, and strong communication and computer skills. This on-site role offers regular hours and opportunities to work with cross-functional teams.