Logistics Customer Support Specialist

FIASCO ENTERPRISES LLC; Humble (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Energy Transport Logistics is seeking a full-time Customer Service Agent for its Houston, TX location. This role serves as the frontline liaison, addressing customer inquiries, quotes, and support in order maintenance while coordinating with dispatch and other departments.

The ideal candidate will transfer data from bills of lading into the company freight operating system and provide clerical support across phone and email channels, maintaining accurate customer data and timely communications.

Qualifications

• Customer service experience in logistics or related field.
• Ability to work in a fast‑paced environment.
• Strong verbal and written communication skills.

Responsibilities

• Address customer inquiries, complaints, quotes, or support in order maintenance processes.
• Transfer data from bill of lading to freight operating management system.
• Provide clerical support: phones, emails, photocopying, printing, filing, data entry.

Skills

MS Office

Freight operating systems

AS400

Alpha Truck

Crowne

Freight Data

Verbal communication

Written communication

Typing speed

Tools

AS400

Alpha Truck

Crowne

Freight Data

Job description

Energy Transport Logistics is seeking a full-time Customer Service Agent for its Houston, TX location. This role serves as the frontline liaison, addressing customer inquiries, quotes, and support in order maintenance while coordinating with dispatch and other departments.

The ideal candidate will transfer data from bills of lading into the company freight operating system and provide clerical support across phone and email channels, maintaining accurate customer data and timely communications.