Customer Experience & Order Specialist

Airbus; Orlando, Northern (FL, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Education assistance

Employee assistance program

Healthcare plan options

401(k)

Job summary

Brenntag in Orlando, USA, is seeking a Customer Service Representative to ensure a positive customer experience by managing the full order lifecycle. You will process orders, update customers on status, and coordinate with sales while maintaining accurate records and compliance with policies.

Ideal candidates have 2+ years in customer service, strong communication and problem-solving skills, and proficiency with Microsoft Office and ERP/CRM tools.

Qualifications

• 2+ years of experience in Customer Service or similar discipline.
• Strong listening, speaking and decision-making skills.
• Excellent written and oral communication abilities.

Responsibilities

• Process and manage customer orders throughout the full order life cycle.
• Verify shipping, billing, pricing and purchase order information.
• Communicate order changes to customers and sales staff as needed.
• Audit orders for pricing, terms, and delivery instructions; address issues.
• Handle returns and resolve customer complaints promptly and effectively.
• Maintain accurate customer files with pricing, items, and addresses.

Skills

Customer service experience

Interpersonal skills

Communication skills

Problem solving

Tools

Microsoft Office Suite

ERP/CRM systems

Team collaboration tools

Job description

Brenntag in Orlando, USA, is seeking a Customer Service Representative to ensure a positive customer experience by managing the full order lifecycle. You will process orders, update customers on status, and coordinate with sales while maintaining accurate records and compliance with policies.

Ideal candidates have 2+ years in customer service, strong communication and problem-solving skills, and proficiency with Microsoft Office and ERP/CRM tools.