Order & Customer Experience Specialist

Brenntag; Georgetown (KY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid parental leave

Education assistance program

Various healthcare plan options

401(k)

Job summary

Brenntag is seeking a Customer Service Representative based in Georgetown, Kentucky, dedicated to creating a positive customer experience. This role includes processing orders, managing order changes, and ensuring timely communication with customers.

Applicants should have over 2 years of customer service experience, strong problem-solving skills, and a passion for teamwork. Brenntag offers individual development, healthcare options, and employee assistance programs to support its staff.

Qualifications

• 2+ years of experience in Customer Service or similar discipline.
• Excellent written/oral communication skills.
• Ability to work independently and multitask effectively.

Responsibilities

• Efficiently process customer orders and manage the order life cycle.
• Communicate timely with customers about order changes.
• Audit customer purchase orders for accuracy.

Skills

Customer Service experience

Interpersonal skills

Problem-solving skills

Experience with Microsoft Office Suite

Education

2+ years of experience in Customer Service

Tools

ERP/CRM systems

Job description

Brenntag is seeking a Customer Service Representative based in Georgetown, Kentucky, dedicated to creating a positive customer experience. This role includes processing orders, managing order changes, and ensuring timely communication with customers.

Applicants should have over 2 years of customer service experience, strong problem-solving skills, and a passion for teamwork. Brenntag offers individual development, healthcare options, and employee assistance programs to support its staff.