Customer Experience & Order Specialist

jacksonfurniture; Cleveland (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

jacksonfurniture is seeking a Customer Service Representative (CSR) to deliver professional, timely, and accurate service to internal and external customers.

The CSR responds to inquiries, enters and maintains orders, provides information, resolves issues, and coordinates with other departments. This role requires strong communication, organization, and the ability to thrive in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred.
• 3–5 years of customer service experience preferred.
• Strong verbal and written communication skills.
• Working knowledge of Microsoft Excel and Outlook.
• Ability to learn and use company computer systems.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities while maintaining accuracy.

Responsibilities

• Maintain a professional, positive, and customer-focused attitude.
• Provide timely and accurate order status and product information.
• Enter orders, changes, cancellations, returns, and other information accurately.
• Respond to customer emails and phone calls in a timely and professional manner.
• Research and resolve customer issues and follow through to completion.
• Communicate delays, concerns, and service issues to management promptly.
• Work closely with Production Planning, Scheduling, Shipping, Sales, Accounting, and other departments.
• Maintain accurate customer and order information.
• Follow established company and department policies and procedures.
• Prioritize workload and meet established deadlines.
• Maintain organized records and follow up on outstanding issues.
• Perform other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Time management

Teamwork

Problem solving

Education

High school diploma

Tools

Microsoft Excel

Microsoft Outlook

Job description

jacksonfurniture is seeking a Customer Service Representative (CSR) to deliver professional, timely, and accurate service to internal and external customers.

The CSR responds to inquiries, enters and maintains orders, provides information, resolves issues, and coordinates with other departments. This role requires strong communication, organization, and the ability to thrive in a fast-paced environment.