Customer Experience Specialist — In-Store & Phone

Ashley-Furniture-Homestor; Chambersburg (Franklin County); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Employee discount

Growth opportunities

Job summary

United Furniture is seeking a Customer Service Representative to join our team and help deliver exceptional service in a fast-paced retail environment.

You will enter orders, process payments, and coordinate deliveries while maintaining a welcoming showroom and supporting the Office Manager. This role requires strong communication skills and a customer-first mindset, with opportunities for growth within the company.

Qualifications

• Strong verbal communication and listening skills.
• Proficiency with computers and Microsoft Office (Outlook, Word, Excel).
• Bilingual candidates are a plus.

Responsibilities

• Enter customer orders into the system accurately and completely.
• Process payments to proper accounts.
• Prepare daily deposits in accordance with company policies and procedures.
• Answer incoming calls and respond to customer inquiries in a timely and professional manner.
• Schedule deliveries that are convenient for customers and in compliance with company procedures.
• Maintain open orders and communicate order status with customers.
• Complete daily reporting requirements.
• Assist with showroom displays, tagging, and maintaining a customer-friendly showroom appearance.
• Support the Office Manager with additional duties as needed.

Skills

Verbal communication

Active listening

Customer service

MS Office

Multitasking

Bilingual

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

United Furniture is seeking a Customer Service Representative to join our team and help deliver exceptional service in a fast-paced retail environment.

You will enter orders, process payments, and coordinate deliveries while maintaining a welcoming showroom and supporting the Office Manager. This role requires strong communication skills and a customer-first mindset, with opportunities for growth within the company.